Q&A

Warning ⚠️

Proceeding with the steps below will delete all data in the app.

Please continue only if you have synced your data or are okay with losing it permanently.

1. Open Developer Tools

First, open the Developer Tools (DevTools) in your browser.

Here’s how to open it depending on your browser:

2. Select the “Application” tab

In the browser’s Developer Tools, click the Application tab at the top menu.

This tab lets you view and manage the app’s stored local data, such as Local Storage, IndexedDB, cookies, and more.

3. Delete Local Storage

In the Developer Tools, click Local Storage in the left sidebar,
then select the entry for https://doteteams.com underneath it.

Right-click on the menu item, and a context menu will appear.

Click "Clear" to delete the data.

Please check if the data has been deleted.

4. Remove local databases

A confirmation popup will appear.
Please press OK to proceed with the deletion.Please check the sidebar menu to make sure the sqflite_databases entry has disappeared, confirming that the database has been successfully deleted.

Refresh the page

Please send an email to skyktc75@gmail.com (SmartDongSchool, DoteTimer support) with the following information, and we will assist you with deleting your account data:

• Account name to delete:

• Email or login platform (Google, Apple):

• Do you agree that all data will be permanently deleted and cannot be recovered? (Yes / No):

Once confirmed, we will proceed with the deletion.

Please send an email to skyktc75@gmail.com with the following information:

• Phone model:

• Phone OS version (Android/iOS):

• DoteTimer version and build number:

• Name of the feature where the error occurred:

• Name of the page where the error appeared:

• Additional suggestions:

• Screenshot of the error (if possible):

DoteTimer supports 19 different languages.

To change the language:
Go to Main screen > tap the three-dot icon (top right) > Settings > Select Language, and choose your preferred language.

If you still experience issues, please contact us at skyktc75@gmail.com.

DoteTimer rewards users with coins based on the time they stay focused.
You earn 1 coin for every 10 minutes of concentration.

To donate coins:
Go to [Donation] → [Make a Donation] → [Set Donation Coins].

By donating the coins you’ve earned using the timer, once a certain amount is accumulated, notebooks or planners are donated to underprivileged students.

You can check your coin donation history in [Transaction History].

(For actual donation details, go to the donation page → My Info → Help → View Donation History.) View Donation History> 

If Premium is not linked after purchase, please follow these steps:

Main screen > three-dot icon (top right) > Settings > Manage My Info > Premium Usage History > Link Subscription.

If the issue persists, please contact us at skyktc75@gmail.com.

Please check if you are logged into multiple accounts on the Play Store.
Make sure to keep only the account you used for the purchase logged in, then restart DoteTimer. The Premium features should be applied.

Premium verification is done through the store (Google Play Store or App Store).

If you are offline, the verification cannot be completed, so Premium features won’t be applied.

To use Premium features offline, please launch the app while online first to verify your Premium status, then you can switch to offline mode and continue using them.

Annual and lifetime subscriptions are non-refundable.

If you want to cancel the annual subscription auto-renewal,

• For Android, please cancel via the Google Play Store.

• For iOS, please cancel via the App Store.

With the Premium model, you can access various features such as Touch Timer, plan date selection, plan alarm settings, data backup, and more.

For more details, please visit the link: http://dotetimer.com/?page_id=2478

The lifetime subscription is 19,900 KRW.

When this warning appears, you won’t be able to see the task you created.

This happens because the task’s time is set earlier than the app’s start time. Until you adjust the app’s start time to an earlier hour, the task will remain hidden.

You can access the start time setting as follows:
Main screen > three-dot icon (top right) > Settings > Set Start Time.

This warning shows up under these conditions:

• The task has a specific date selected.

• The start time is after midnight, but the end time is earlier than the app’s start time.

For example, if the app’s start time is set to 5:00 AM, and you create a task with start time 00:00 and end time 05:00, this warning will appear.

If you don’t have any tasks yet:
Go to the timer screen > select a task > add a new task.

If you already have tasks:

Tap the + icon in the top menu bar > add a task.

Or tap the menu (three-line) icon in the top menu bar > tap the + button at the bottom > add a task.

If you still have trouble, please contact us at skyktc75@gmail.com.

On the main screen, tap the three-dot icon on the right > go to Settings > then select Set Start Time.

If you still experience issues, please contact us at skyktc75@gmail.com.

Go to the main screen > select D-Day > click the + button > set the title and date > save.

If you still have trouble, please contact us at skyktc75@gmail.com.

You cannot set plans separately for tomorrow.

However, if some of today’s plans are part of a routine, you can set them to repeat “daily” or on specific days of the week (multiple days allowed), and those plans will be generated automatically.

▶ Go to [Edit Task] -> select [Activate Daily] at the bottom or [Deactivate and Choose Days].

If you purchase the Premium version, you can create plans for future dates beyond today.

You need to select a task on the timer screen for the timer to start when you flip your phone!

If it still doesn’t work, please contact us at skyktc75@gmail.com.

Since the flip timer keeps running continuously, it may cause some battery consumption.

To minimize battery usage while keeping the timer active, press the Hold button after flipping your phone to turn off the screen.

If you purchase the Premium version, you can use the Touch Timer feature, which allows time tracking to continue even after closing the app completely.

To start the timer, a task must be selected on the timer screen.

If you haven’t added a task yet, please add one first!

If the issue still persists, feel free to contact us at skyktc75@gmail.com.